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1. Are your pools indoors?

Our pools are all outdoor, heated pools.  The Sprayground water is not heated. 

2. I've missed a swim lesson. Can I schedule a make-up?

Unfortunately, we are not able to accommodate class make-ups. 

3. How many pools do you have?

The District has two aquatic facilities:

The Pleasant Hill Education Center Pool (on Pleasant Hill Middle School campus) ǀ 1 Santa Barbara Road. This pool features a 10-lane, 25-yard pool and is home of the Pleasant Hill Dolfins, Cali Suns Water Polo and lap swim programs.

Pleasant Hill Aquatic Park (in Pleasant Hill Park) ǀ 147 Gregory Lane. PH Aquatic Park features a 6-lane (25 yards) dive pool with 2 diving boards at the deep end, a Training Pool that is 20 yards, 4 lanes wide, 3 1/2-4 feet deep and an interactive water Sprayground.

4. What's the pool temperature?

The temperature varies and might feel warmer or colder based on a number of factors. We try to keep the Ed Center pool at 80 degrees and PH Aquatic Park at 82 degrees. 

5. Are your pools ADA accessible?

Yes, our pools and facilities are ADA accessible. The Ed Center pool has a chair lift as well as accessible stairs. At PH Aquatic Park, we have a chair lift for both the Dive Pool and Training Pool. Our staff are more than happy to show you how to use the chair lift if you need assistance. In addition, the showers and bathrooms at both facilities have ADA accessible stalls. 

6. Are there changing rooms and showers?

At PH Aquatic Park, we have changing rooms with showers and restrooms. At the Ed Center Pool, there are bathrooms adjacent to the pool, showers on the pool deck and an adult changing room in a separate area. 

7. If I am not swimming, do I need to pay to come in?

Yes, all persons entering the facility must pay admission. There is no way to prevent people from entering the pool once they go into the locker rooms. All patrons entering the pool area receive the benefit of the facility whether or not they actually enter the pool. In amusement parks, not everyone entering the park uses the rides, but they must all pay an admission fee. 

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1. How has Rec & Park been impacted by COVID 19 Coronavirus?

Effective March 31, 2020, Pleasant Hill Recreation & Park District (Rec & Park) offices, buildings and nonessential services are closed until further notice. Some facilities will open in a limited capacity for PHRec CARES, our child-care based summer programs for preschool, youth & teens. For updates, please check back to our website or follow us on Facebook, Instagram or Twitter @pleasanthillrec

Customer service teams will be monitoring phone and email inquiries remotely. See the contact information below. We appreciate your patience during this time.

District Administrative Office Contact Information:
Phone: (925) 925-682-0896
Email: cservice@pleasanthillrec.com

2. What Rec & Park "essential" services will remain operational?

The following "essential" services will remain operational: 

• Basic park, building and pool maintenance
• Park trash collection
• Board Meetings via conference call until further notice. View Board meeting agenda for more information. 
• Payroll and warrants
• Senior CC Cafe meals (limited)
• PHRec Cares Academy childcare-based programs 

3. What facilities, buildings and offices are closed?

The following buildings, facilities, and offices are closed to the public until further notice:

Pleasant Hill Community Center*, 320 Civic Drive, Pleasant Hill

Pleasant Hill Senior Center, 233 Gregory Lane

Pleasant Hill Teen Center*, 147 Gregory Lane  

Pleasant Hill District Administrative Office, 147 Gregory Lane

Pleasant Hill Aquatic Park**, 147 Gregory Lane

Pleasant Hill Winslow Center, 2590 Pleasant Hill Rd.

Rodgers Ranch Heritage Center, 315 Cortsen Rd

KIDSTOP* at Gregory Gardens Elementary, 1 Corritone Ct,

[* Open for PHRec Cares childcare programs only; ** Open for Aquatic fitness, swim lessons and Dolfin Swim Teams]

4. What Rec & Park classes/programs have been suspended?

The following programs, classes and activities will not be held until further notice. If a program or class cannot be rescheduled, a member of our staff will contact your directly and provide a refund where applicable. 

• Bumblebees Tot Drop
• Priority Preschool Classes
• Preschool Enrichment Classes
• Preschool & Youth Sports Classes
• KIDSTOP After School Program
• Youth Homeschool classes
• Youth Sports Leagues
• Youth & Teen Enrichment Classes
• Youth & Teen Spring Break Camps (April 6-10)
• Teen Center After School Program
• Adult Enrichment Classes
• Adult Fitness & Dance Classes
• Adult Sports Leagues
• Senior Enrichment Classes
• Senior Club Activities
• Senior Trips
• Senior Services
• Senior Center Computer Lab
• Senior Center Library
• Swim Lessons
• Lifeguard Training Classes
• Aquatic Fitness Classes
• Lap Swim
• Dolfins/Mini Dolfins Swim Team

5. Will I get a refund for classes/programs that cannot be rescheduled for make-up?

Yes. All participants enrolled in a cancelled class/program will automatically be refunded the full fee back to your account for future use. You also have the option to request that the refund go directly back to the credit card on file upon request. Please email Susie Kubota here. 

6. What Rec & Park events canceled?

Due to Contra Costa Health Services restrictions in place, the following Rec & Park Events have been unfortunately impacted (sniff sniff):

Canceled EVENTS:

Senior Friday Chef Luncheons (until further notice)
Senior Bingo (until further notice)
Senior Tea Dances (until further notice)
Care Management Series (until further notice)
"Egg-citing" Egg Hunt (4/11)
Underwater Egg Hunt (4/11)
Easter Pancake Breakfast & Spring Boutique (4/11)
Laugh, Love & Learn and Resource Faire (5/1)
Family Camp Out (6/20-6/21)
Cornhole Tournament (6/27)
4th of July in Pleasant Hill Park (activities) (7/4)
Blues & Brews Festival (7/17-7/18)  - Watch for an alternative event coming soon!
Literary Women
Breakfast with Santa
Holiday Festival 2020
Ho! Ho! Holiday Express Drive Thru (12/12)

If you registered for any of the canceled events, your registration fees will automatically be refunded in full and you will be notified by staff members. Need assistance? Email us here.
Follow us on Facebook, Instagram or Twitter @pleasanthillrec for new event updates!

7. Are you accepting rental reservations?

Currently, we are accepting rental applications and will be allowing events in accordance with the guidelines and parameters under the Contra Costa Health Department (CCHS) public health orders. For more information on the latest CCHS updates, visit https://www.coronavirus.cchealth.org/health-services-updates. If an event is booked and not able to move forward due to COVID-19 restrictions, we will refund any monies paid. 

For assistance, please email our Rental Coordinator, Kristen McNulty here. 

8. What happens if I have an event scheduled at one of your venues and I have to cancel due to COVID-19?

At this time, we are allowing any event to cancel or change their date without penalty.
For assistance, please contact our Facility Rental Coordinator, Kristen McNulty here

9. Are parks and open space areas open?

Yes, parks and open spaces are open (with restrictions) according to the latest Contra Costa Health Services (CCHS) orders. 

PARK & OPEN SPACE UPDATES (as of 12/4/20):

GREENLIGHT:

• NEW! Effective December 9, 2020, all outdoor park playground structures REOPENED for play! 

  On December 9, 2020, the State of California updated its stay-at-home guidelines to allow playgrounds to stay open as essential.

  "Playgrounds may remain open to facilitate physically distanced personal health and wellness through outdoor exercise," said CDPH Deputy Director of Communications Ali Bay.

  Please keep our parks open by practicing the following caring measures:

  • IMPORTANT! MASKS REQUIRED for everyone over 2 years old when on and around park play structures!
  • Keep 6 ft apart!
  • No food or drinks on the playground
  • Wash Hands
  • Avoid crowding on play structures
  • Stay home if sick (or higher risk)
  • Share the space (limit visit to 30 minutes
  • For more park play structure guidelines, read: https://bit.ly/CDPHPlaygroundMemoNov20
• Sports fields, in-fields, dugouts, basketball courts, and bocce courts open to one household or living unit. No mixing of households and no food or beverages
• Park bathrooms are open during the day but will close in the evening
• Paso Nogal Dog Park open (Click here for hours & dog park restrictions)

RED LIGHT:

• Drinking fountains remain shut off
• No group recreational sports for adults or children
• Pleasant Hill Aquatic Park is closed for the winter.

For more information about the latest Contra Costa Health Services orders, visit https://cchealth.org/covid19

REMINDERS:

• Please wear a face covering when out in public spaces. Read face-covering related CCHS Health Order (7/7/20) here
• Dogs must be on a leash at all times in parks and on open space trails
  If you see an uncooperative dog or dog owner, please report incidents to CC County Animal Service at (925) 608-8400
• Please maintain six-foot social distancing from each other and everyone over the age of 2, wear face coverings.

Enforcement: 
Please be kind to our park staff who are out reminding park visitors about COVID-19 safety practices and park rules per the mandated public health orders. They care about you.

If residents do not comply with the above-mentioned restrictions, parks will be closed for public access and if appropriate, the Pleasant Hill Police Department will be contacted to enforce violations of the CCHS order. Failure to comply with the requirements is a misdemeanor punishable by fine, imprisonment, or both. Violation of the Order constitutes a public nuisance and a violation of the County Ordinance Code.

To report dog-related incidents, contact Contra Costa Animal Services at (925) 608-8400

Protection:
Contra Costa Health Services now recommends wearing a face covering when going outside. For more detailed information on how to protect yourself and others, visit https://www.coronavirus.cchealth.org/prevention

10. Is the Pleasant Hill Aquatic Park (pool) open?

Pleasant Hill Aquatic Park re-open status is pending further evaluation of new Contra Costa Health Services (CCHS) orders. 

As of June 5, 2020, Contra Costa County has allowed pools to open with very tight restrictions and capacity limitations. Our Aquatics staff is in the process of evaluating to what extent we can open under these new guidelines. Our Aquatics Manager is working closely with colleagues in Contra Costa County and across the State to develop protocols to meet all the County’s health and safety requirements and standards. This includes EMS-approved protocols to ensure the safety of our lifeguarding staff in the event of an in-water rescue or other emergency care. The safety of our participants and our staff is a top priority. 

We appreciate your patience and are super excited to be able to offer aquatic opportunities soon!
Check for future pool status, swim lessons and aquatic program updates, click here

11. Are seniors still able to get meals from CC Cafe?

Yes. The Senior CC Cafe program at the Pleasant Hill Senior Center will continue to provide meals "to go" for adults over 60 years old on a limited basis until further notice. The dining room at the Pleasant Hill Senior Center is closed. Stay tuned for re-opening updates coming in July 2021. 

To-Go meals packs consisting of 5 frozen meals and 2 fresh meals with milk, bread and fruit on varying weeks are available for pick up at the Senior Center on Wednesdays from 10:30am-11am. There is a $21 suggested donation. Reservations need to be placed by Tuesday at noon. For people picking up meals, please wear a mask and allow a 6-foot distance between you and next person at all times. If you are unable to pick up, please contact us with as much advance notice as possible so we can make delivery arrangements for you if possible. 

Reservations can be made two different ways:

1. Calling (925) 798-8788 and leave a message with your name and contact information
2. Email us

Reservations need to be placed by noon, Tuesday prior to pick up date.

12. Where can I get information about available Senior Programs and Services during shelter-in-place?

Please visit our COVID-19 Senior Resource Center. Click here

13. If I have a questions, how do I contact Rec & Park?

To help protect Rec & Park staff members, staffing will be restricted to employees who support only essential service functions. Customer service teams will be monitoring phone and email inquiries remotely. See contact information below. We appreciate your patience during this time. 

District Administrative Office Contact Information:
Phone: (925) 925-682-0896
Email: cservice@pleasanthillrec.com

Urgent inquiries may be sent to our General Manager, Michelle Lacy at mlacy@pleasanthillrec.com. For more information and updates  follow Rec & Park District on Facebook, Instagram or Twitter @pleasanthillrec.

14. We're bored! What suggestions do you have?

For indoor activities, visit our new Stay In & PLAY Virtual Rec Center for some boredom-busting activities for the whole family. Click here.

For outdoor activities, get out and play in our parks & open spaces!

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1. How can I get a refund for my event ticket?

We do not refund any tickets for special events. All sales are final. 

2. How do I sponsor an event?

If your interested in sponsoring an event, please contact Ryan Herriman. 925-771-7639. 

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1. How are tuition payments structured?

Tuition is due in full at registration or may be divided into nine monthly payments via auto-pay on the 15th of each month.

2. What are the requirements for enrollment?

Children enrolling in any of our preschool classes must be age appropriate as of September 1st in the year of enrollment. An annual, non-refundable $200 per family registration fee is required to hold your child's space in a program. A copy of the birth certificate and immunization records are also required. During enrollment, we ask parents to complete an up-to-date liability waiver and emergency card. Please be prepared to complete all emergency information at the time of registration: Doctor and dentist contact information, health plan number, immunization record and emergency contact numbers.

3. What are the schedules and locations of your programs?

Please visit Our Program page here. 

our programs at a glance.

4. What are your safety practices?

Keeping your child safe is a number one priority at our school! We created a set of best practices to ensure a safe learning environment that include the following: Our teachers are CPR / First Aide certified and trained to act immediately. Child emergency information is kept on file in the classroom and in the Pleasant Hill Recreation & Park District office. Parents are required to sign their child both in and out when dropping off and picking up. No child may leave with a non-guardian without written guardian consent. All class parents are notified of specific child allergies and needs are accommodated. Routine fire and earthquake drills are practiced.

5. What is the registration process?

Registration is Thursday, March 31, 2022 at 9:00 a.m. online for enrollment in the 2022-2023 school year. Please contact Sarah Smith, Preschool Director for program availability at 925-771-7626.  Space is limited! When registering please provide a copy of your child's birth certificate, immunizations, current PGE bill (PH Residents only) as well a credit card for the $200 registration fee as well as first month's tuition. If your child was previously enrolled in one of our preschool programs, he / she will be given continuing priority registration in February.. You must contact Sarah Smith by February 7th for the priority registration request form. 

6. Where can I find the Preschool Handbook?

Please see our Preschool Handbook here.

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1. How far in advance can I book an event?

We currently book private events one year out to the day. Regular use rentals and our internal events have priority bookings over all other events. 

2. How do I obatain an alcohol permit?

If your planning to serve alcohol at your event, you will need to complete an alcohol permit and pay the $75 fee. If your planning to sell alcohol at your event, please contact the ABC for their guidelines. 

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1. Do I have to be a resident of Pleasant Hill to participate in Senior Center activities and events??

Anyone is welcome to participate in Senior Center programs regardless of residency.  Pleasant Hill Recreation & Park District residents receive discounts on some classes and trips.

2. How old do I have to be to join the Senior Center?

The minimum age to join the Senior Center is 50.  

3. How much is a membership?

Membership is $20 for the calendar year.  Anyone age 88 & older is considered an honorary member and their membership is free.  Everyone is required to fill out a membership form regardless of age. 

4. What are the hours of the Senior Center?

The Senior Center facility is open based on scheduled programming.  Office hours for the Senior Center are Monday-Thursday, 9am to 4pm and Friday, 9am to 3pm.

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1. What is the address to the gym?

1 Santa Barbara Road

2. Where are the tennis courts located?

They are located on the College Park High School campus on the back side of the school. 

3. How do I register to play for a bocce team?

We do not place players on teams.